FREQUENTLY ASKED QUESTIONS ABOUT BAR STOOLS AND CHAIRS

Q. I'm intersted in a swivel stool but would like to eliminate the swivel option. Can I order a swivel stool without that option?
A. Yes, we can make sure that the stools that you order are welded so that they don't swivel. There is an additional charge of $8.00 per stool to have this added to your order.

Q. The swivel component on my bar stool or swivel chair isn't working properly. What can I do to fix the problem?
A. If you have a problem with a swivel component on your bar stool or swivel chair. Please give us a call about your problem. We have a lifetime warranty on the swivel components on our furniture. We will be more than happy to replace the swivel component on your product. You must have your receipt to confirm that you purchased your stool or chair from us. We will ship you the component so that you can replace it.

Q. Can I get a stool custom stained to match my kitchen cabinets?
A. Yes, we can match the stain that is on your kitchen cabinets, countertop or other furniture that may be in the same room as your bar stools. Special arrangements will have to be made to have this performed. We will require you to mail a minimum size sample of 2" X 3" so that your sample can be digitally remastered for the staining process. This will add extra time to your order since you will have to send in your sample. The digital process will also add extra time in getting your order sent out due to this special request. Please call us at 888-808-6980 if your order requires this treatement, we will be more than happy to handle your request.

Q. Can I send in my own material and have it put on the furniture product?
A. Yes, we call this C.O.M. short for Customer Owned Material. In order to do this you must mail it to our manufacturer. The only manufacturers that will do this are Holland Bar Stool Company and Tempo Industries. For each seat they will need a 1 yard minimum and the actual amount per stool is around 1/2 yard. This will add extra time for your order to be received.

Q. Is there a difference in a "bar stool " and a "counter stools?"
A. Counter Stools are normally 24" to 26" from the floor to the top of the seat. This is the average height stool that will be needed for most kitchen counter tops. In some instances kitchen counter stools may have to be higher if a counter measures 40" - 42" from the floor. This is the same as a bar stool. The only difference is to be sure that you measure the height of the kitchen counter top or bar top to the floor.

Q. Should I make special arrangements to unload my delivery at my residential address?
A. This is not neccessary, but you can make arrangements if you want. Bar stools and chairs are packaged at a weight around 35 -37 pounds. Tables with glass will be heavier however.

Q. Are the colors, fabric textures, stains, and powder coat finishes on this furniture website accurate?
A. Much time has gone into accurately replicating the images on this website. Please be aware that different computer monitors, video cards and printers will have differences in appearance. The best way to confirm a fabric, stain, or powder coat is to request free samples if they are available or to consult with one of our phone representatives at 888-808-6980.

Q. Are there bar stool and chair warranties?
A. There are warranties on our products. More information relating to warranties can be found here.

Q. Can I change my mind about an order after is has been placed?
A. If you decide to cancel and order, please call us immediately so that production on your products can be stopped. Normally, it takes a few days before the order is actually being created. We can stop the order but there will be a cancellation fee that will be charged to you. Once an order is in production we cannot refund your money or cancel the order because the custom product is all ready in production.

Q. Can I trust your online ordering system with my credit card?
A. We use the largest gateway/processor in the world "Authorize.net". Our system does not allow us to view your credit card information and is not stored anywhere. It goes directly to the third party credit-card processor that is in compliance with e-commerce guidelines. In the past customers have added to their order and called in to see if this can be added to their online order that was placed. We have to gather your information over the phone and enter it into our terminal to complete these types of transactions. We do not keep any of this information to protect you from identity theft.

Q. Will I have to pay sales tax on my order to Apex Seating Company?
A. When purchasing a bar stool or furniture chair product from Apex Seating Company you will only be required to pay tax on your order if you reside in the state of Michigan. All orders placed in the state of Michigan are subject to a 6% sales tax. Residents of all other states are responsible for their respective sales tax in their residing state and should file it personally. The sales tax will be calculated from the actual amount of the merchandise purchase.